# Use the Loyaltymaster terminal: A11SE (Mode A) and Z80 (Mode B)

How staff find a customer, add stamps, scan cards and handle problems on the Loyaltymaster counter terminals: the tall-screen Alcatel A11SE (Mode A) and the square-screen Z80 (Mode B).

Canonical: https://support.loyaltymaster.com/scanner-app/loyaltymaster-terminals

Review status: Not yet checked in the app; built from a read-only review of the app screens.

A Loyaltymaster terminal is a small counter device that does one job: it finds a customer's Stamp Card and adds their stamps. It runs only the Loyaltymaster app, so staff never see an Android home screen, app list or keyboard. It is always on, sits on USB power and connects to your Wi-Fi.

There are two terminals. Both run the same app with the same settings and give the same results. Only the screen layout differs:

| | Alcatel A11SE | Z80 |
|---|---|---|
| Screen | 5-inch tall screen, like a phone | 4-inch square screen |
| Layout name | Mode A | Mode B |
| Scan button | **Scan QR code**, in the middle of the screen | **Scan**, top left |
| Customer list | Appears under the number after 4 digits | Takes the keypad's place from the 5th digit |
| Switching off | Not needed. Leave it on power | **Settings → Shut down** |

In the side-by-side pictures below, the A11SE is on the left and the Z80 is on the right. The shop, terminal and customers shown are examples.

## The start screen

![A11SE and Z80 start screens. Each shows the terminal name with a green dot, the orange settings gear, the number field and the keypad. The A11SE has Scan QR code in the middle; the Z80 has Scan at the top left.](/media/terminals-20261111-ready-e699eb59998e938b4fb79c9c342ea372ac4f6765027e9b1b7867d81fa50c8c0b.webp)

Everything starts here:

- **The dot next to the terminal's name** shows whether the terminal can take stamps. **Green means ready.** If it is not green, a word next to it says what is wrong. See [When the dot is not green](#when-the-dot-is-not-green).
- **Enter phone or card number** is where the digits you type appear.
- **The keypad** has the digits, **⌫** (delete the last digit) and **✕** (clear the field).
- **The scan button** opens the camera to read the QR code on the customer's card.
- **The orange gear** (top right) opens Settings. It asks for the admin PIN first.

## Find a customer by number

1. Ask the customer for their phone number, or the number on their card, and type the digits on the keypad.
2. After 4 digits the terminal starts searching.
3. If several customers match, **read the name back to the customer** and tap the right one. A few digits can match more than one person.
4. If only one customer matches, their card opens by itself after a moment. Check the name on the card with the customer before you add stamps.

![Search results for the digits 2025. On the A11SE the list appears under Search results with 2 found; on the Z80 the list replaces the keypad with 2 found · tap the number to edit.](/media/terminals-20261111-results-ef3f4cb174e7474add14c174ca0e07a74e7baa80ee89868fb603ae8d71fdff83.webp)

**On the A11SE**, the matches appear under **Search results**, with the number found on the right. The customer's name is in bold. The digits you typed are bold within the phone number. Keep typing to narrow the list.

**On the Z80**, the keypad stays while you type and the line under the number says how many customers match, for example **2 found · keep typing**. From the 5th digit the list takes the keypad's place. To type more digits, tap the number at the top to bring the keypad back.

![Z80 with the digits 2025 typed. The line under the number reads 2 found · keep typing and the keypad is still shown.](/media/terminals-20261111-z80-keep-typing-fe4c47a55499bd114b2bb31db90b2b314513c7e5f6844e1eeb499d5b5d9bdd8b.webp)

If nothing matches, the terminal shows **No record found** in red. The customer is not a member yet, or the number is different. Ask them to join with your shop's join QR code. Customers cannot be signed up on the terminal.

![A11SE with 9999 typed, showing 0 found and No record found in red.](/media/terminals-20261111-a11se-no-record-dded0b0b8dac41a2c8167ec18097d7779b54c54ceb5de2a8c61eb19fd05d8153.webp)

## Add stamps

The card shows the customer's name, card number and phone, then their progress, for example **Stamp card · 3 of 10**. The three boxes show:

- **To reward**: stamps still needed for the next reward.
- **Lifetime**: every stamp this card has ever received.
- **Rewards**: rewards the customer has earned and not used yet.

To add stamps:

1. Tap **+** once for each stamp. Tap **−** to take one off again. Nothing has been sent yet.
2. Check the line with the stamp icon. **+2 → 5 of 10** means two stamps will take the card to 5 of 10.
3. Tap the orange button. It names what it will do, for example **Add 2 stamps**.
4. A large tick confirms it, and the terminal goes back to the start screen by itself.

![Test customer's card with stamps ready to add. The A11SE shows +2 → 5 of 10 and Add 2 stamps; the Z80 shows +1 → 4 of 10 and Add 1 stamp.](/media/terminals-20261111-card-add-60d2bbf15cc9291a0f80840bdb1ef45735ad4f740dc5d02bcbdcc86999553e80.webp)

**Cancel** closes the card without sending anything.

**Card not added to wallet yet** means the customer joined but has not added the card to Apple Wallet or Google Wallet. Stamp them as normal. The stamps count.

### Give a reward

When the customer has a reward, the card shows **Redeem 1 reward**. Tap it, check the line that appears, then confirm. The terminal shows **Reward redeemed** and how many rewards are left. Each confirmation does one thing: stamps or one reward. To do both, finish one, then open the card again.

## Scan the customer's card

Customers can show their card on their phone instead of saying a number.

1. Tap **Scan QR code** (A11SE) or **Scan** (Z80). The **Scan a card** screen opens with the camera picture.
2. Ask the customer to hold the QR code on their card up to the camera on the screen side of the terminal, about a hand's length away.
3. When the terminal reads it, the customer's card opens by itself. Add stamps and confirm as usual.

![Scan a card screens. The A11SE shows the live camera picture with Keep scanning off; the Z80 shows Keep scanning switched on, with the words On · every scan gives 1 stamp.](/media/terminals-20261111-scanner-751be46de36f04578f4452f5c2aba40b37493aaf46d86ba57dab0b94d4cbab02.webp)

Close the scanner with the red **✕**. It also closes by itself after 30 seconds without a card. You can change that time under **Settings → Scanner closes after**.

- **Not a card code** means the QR code is not a Loyaltymaster card, such as a poster or a website. Ask for the card in their wallet.
- **No record found** after a scan clears by itself after 5 seconds.
- If the scanner closed before the customer was ready, tap the scan button again. Hold the phone a little further away and out of direct light.

### Serve a queue with Keep scanning

For a busy queue where every customer gets one stamp, switch **Keep scanning** on inside the scanner. It then reads **On · every scan gives 1 stamp**:

- Every card held up to the camera gets 1 stamp straight away, with no tap needed.
- After each stamp the scanner is ready for the next customer.
- The same card shows **Already stamped** until it has been away from the camera for 30 seconds, so one customer cannot be stamped twice by holding their phone up for too long.
- While it is on, the scanner waits up to 5 minutes for the next card.

Close the scanner when the queue is done. While Keep scanning is on, **any** card shown to the terminal gets a stamp. It switches itself off every time the scanner is opened again. For 2 stamps, or to give a reward, leave it off and use the card screen.

## When the dot is not green

The dot and the word next to it are the terminal's status. **If it is not green, stamps may not go through.**

| You see | What to do |
|---|---|
| **Offline** | The terminal has no Wi-Fi. Check your Wi-Fi router, or open **Settings → Wi-Fi**. |
| **Signing in…** or **Loading customers…** | Wait a moment. This happens after the terminal starts. |
| **Too busy — wait** | Wait a few seconds and try again. |
| **Restart the terminal** | Restart it as described under [If the screen is frozen](#if-a-stamp-does-not-go-through) below. |
| **Signed out**, or a message starting **Call the owner** | The terminal needs Loyaltymaster to fix its connection. [Contact support](/support/intercom-chat). |
| **Unsent stamp on …** or **Check the last stamp on …** | Open that customer's card. The terminal checks the last stamp before it takes another. |

## If a stamp does not go through

Never add the same stamps twice. Read the message on the card:

- A message that says **check this card**, **reopen it before stamping again** or **do not stamp it again**: the stamp may or may not have landed. **Do not stamp again.** Write down the customer's number, the message and the time, and tell your manager.
- **Not recorded — tap Confirm to send it again**: tap the button once. The terminal sends the **same** stamp again. It never adds a second one.
- **The card changed — check the count and Confirm again**: someone else changed this card a moment ago. Check the count, then confirm again if the customer is still owed the stamp.

Each of these messages ends with **Ref** and a short code. Give that code to support so they can find the exact stamp.

**If the terminal cannot take stamps at all**, nobody needs to be turned away. Write the customer's phone number and the number of stamps on a slip of paper. When the terminal is green again, look up each customer, add their stamps, and throw the slip away.

**If the screen is frozen or black:**

- **A11SE:** unplug the power and plug it back in. It starts by itself and returns to the start screen within about a minute.
- **Z80:** if you can still reach Settings, tap **Shut down**, then hold the power key to start it again. It starts straight into the Loyaltymaster app. If the screen does not respond at all, [contact support](/support/intercom-chat).

## The screensaver

![A11SE screensaver: a black screen with the Loyaltymaster.com wordmark.](/media/terminals-20261111-screensaver-fdff6405ef9c002ef1056e2a4cad29477476762f4ae74e110ab1692ef0d9590a.webp)

After a few minutes without a touch, the terminal dims its screen and shows the Loyaltymaster.com wordmark moving slowly across a black background. This protects the screen. Tap anywhere to wake it. That first tap only wakes the terminal and does not press anything underneath. Change the waiting time, or switch the screensaver off, under **Settings → Screensaver**.

## Settings, for managers

Settings hold everything a manager can change on the terminal. Staff who serve customers never need them.

### Open Settings

1. On the start screen, tap the orange gear at the top right.
2. Type the **admin PIN** (4 to 6 digits) on the keypad. Then tap **✓** on the Z80, or **Unlock** on the A11SE. Each terminal has its own admin PIN, set when it was set up for your shop. If you do not have it, [contact support](/support/intercom-chat).

![The Admin PIN screen on the Z80: Enter the admin PIN above a number keypad, with a tick key at the bottom right.](/media/terminals-20261111-settings-pin-d3ae9d6a61e1ce304850d6458dbef00ec0ed280636bbc973c5665a4800828c4d.webp)

- Five wrong PINs lock Settings for 60 seconds. Each further lockout lasts longer.
- Settings lock again as soon as you leave them, or when the screen turns off. Nobody stays signed in by accident.
- Keep the PIN somewhere other than the terminal. A forgotten PIN can only be reset by Loyaltymaster.

Settings are one long list of cards. Drag up to see more, and tap **←** at the top left to leave. Both terminals show the same cards in the same order, apart from **Shut down**, which only the Z80 has.

### How to change a number

Cards with a number (idle minutes, seconds, digits and minutes) open their own screen. The title says what you are changing, and the line under it gives the range and the normal value.

1. Tap the card's button, for example **Change seconds**.
2. Use **⌫** to delete digits, or **✕** to clear the field, then type the new number.
3. Tap **Save**. **Save** stays pale while the number is outside the range, and the line under the title turns red.
4. Tap **←** to leave without saving.

![Scanner closes after (seconds) screen: the range 10 to 120. Default 30, the value 30, a number keypad and an orange Save button at the top right.](/media/terminals-20261111-settings-entry-5fafdcbbc10bc2fbcea71c5041556499674fed5cc7f86ed15b9a886901bcf9b8.webp)

### Admin PIN

![Admin PIN card: Set · 4–6 digits, with a Change PIN button.](/media/terminals-20261111-setting-admin-pin-56bb1046885df028ad52ffebf5eb396d0363724e32b0a699d0aa4afaec838e80.webp)

Shows **Set · 4–6 digits** when a PIN exists. **Change PIN** asks for the new PIN, then asks you to type it again under **Confirm PIN**. If the two do not match, you see **PINs did not match — start again** and the old PIN stays.

### Terminal

![Terminal card: Z80 Test · Front counter, Set in the console.](/media/terminals-20261111-setting-terminal-c31858eef62cc91034acbf09533a07c6eca2417ed7ecd80fc94f826ce40a42c9.webp)

Your shop's name and this terminal's name, here **Z80 Test · Front counter**. Both are **Set in the console** by Loyaltymaster, so there is nothing to change here. To rename a terminal, [contact support](/support/intercom-chat).

### Device

The make and model, the Android version and the screen size. It is for support only: read it out if support asks which terminal you have. There is nothing to change.

### Shut down (Z80 only)

Switches the Z80 off. Tap **Shut down**, then confirm under **Shut down this terminal?**. To start it again, hold the power key; it opens straight into the Loyaltymaster app. The A11SE has no Shut down card; leave it on power.

### Wi-Fi

![Wi-Fi card: Connected, with an Open Wi-Fi settings button.](/media/terminals-20261111-setting-wi-fi-00335c11a4fd905cf98f865690a7bb936c550ac0c1487afc8d5b5faf5b84c05e.webp)

Shows **Connected** or **Not connected**. **Open Wi-Fi settings** opens Android's Wi-Fi list so you can choose a network and type its password. When you finish, the terminal comes back by itself.

### Kiosk mode

Kiosk mode keeps the terminal locked to the Loyaltymaster app. On a working terminal it shows **On**. **Exit kiosk (10 min)** unlocks Android for a 10-minute maintenance window. After 10 minutes the terminal locks itself again, even if it was restarted in between. Use it only when Loyaltymaster support asks you to.

### Screensaver

![Screensaver card: a green ON with its switch, After 3 min idle · dims the panel to 30 %, and a Change idle time button.](/media/terminals-20261111-setting-screensaver-674c195f0cd3f2bd411445c477156cc57fdfc130c5a5342f050577379b3d02d1.webp)

The switch turns the screensaver on (green **ON**) or off (red **OFF**). The line under it shows the waiting time, for example **After 3 min idle · dims the panel to 30 %**. **Change idle time** sets the minutes: 0 switches it off, up to 60; the normal value is 3. When it is off, the terminal keeps showing the last screen.

### Screen brightness

![Screen brightness card: six colour samples (Confirm, Cancel, Success, Keys, Digits, Screen) above a slider.](/media/terminals-20261111-setting-screen-brightness-7e94a573ec8ea7ec45cef0eb13203e745ec014ef046aeb7707cf88ae3b1c0a78.webp)

Use this if the screen looks dull, or if orange looks brown. The samples are the terminal's own colours: **Confirm**, **Cancel**, **Success**, **Keys**, **Digits** and **Screen**. Drag the slider (10 % to 100 %) until they look right. The screen changes as you drag, and the value is kept when you lift your finger. Once you have set it, **Use Android's setting** appears under the slider and hands brightness back to Android. A Z80 that nobody has set starts at 90 %. The screensaver always dims to 30 %, or lower if you set the screen lower.

### Scan camera

![Scan camera card: Front camera (screen side) · the only camera on this terminal.](/media/terminals-20261111-setting-scan-camera-157c640afeecd6c7d0dd8e98ad7e679775e9b785fad06c661ec345e0e608f53a.webp)

Shows which camera the scanner uses. A terminal with one camera shows it, as here, with nothing to change. If the terminal has two cameras, a button such as **Use back camera** switches the scanner's camera. The change applies the next time the scanner opens.

### Scanner closes after

![Scanner closes after card: 30 s without a card · Keep scanning waits 5 min, with a Change seconds button.](/media/terminals-20261111-setting-scanner-closes-after-27845bcb87007c6ad6eabc0c2dc50367b067fb2ab47f8c68631d5340516ee3c3.webp)

How long the scanner waits for a card before it closes by itself: 10 to 120 seconds, normally 30. Tap **Change seconds** to change it. The scanner cannot be left open for good. With **Keep scanning** on, it always waits 5 minutes.

### Customer list

![Customer list card: Square screens show it after 5 digits · more digits, fewer matches, with a Change digits button.](/media/terminals-20261111-setting-customer-list-536b5027d5567175318d309d80402a8f5570bb3a549b3f40537f9b4a8f70ca14.webp)

From which digit the list of matching customers replaces the keypad on a square screen: 4 to 12, normally 5. Tap **Change digits** to change it. A higher number means more typing but a shorter list to choose from. It only changes how the Z80 behaves; the A11SE always shows the list above its keypad.

### Re-pair wait

![Re-pair wait card: 2 min, with a Change minutes button.](/media/terminals-20261111-setting-re-pair-wait-1827ba8416fcef7ce6fb7aed8d3d9285d65da5ea36a907dfdab1091f63ee6d1d.webp)

Used only when Loyaltymaster moves a terminal to a new connection. Leave it at 2 minutes unless support asks you to change it.

### Remote logs

![Remote logs card: the time the log was last sent, with a Send logs now button.](/media/terminals-20261111-setting-remote-logs-8f35fdc746c76d184969d723c79f18938138ee550d6d2052f510eec2be1419cd.webp)

Shows when the terminal last sent its log to Loyaltymaster. **Send logs now** sends the latest lines straight away. Use it when support asks, so they can see what happened. You see **Nothing new to send.** if everything has already been sent.

### Diagnostics

How many customers the terminal has loaded, how many PIN lockouts there have been, and whether the kiosk lock is active. **View log** shows the latest log lines on screen; tap **OK** to close it. These are for support, not for daily use.

### About

The app's name and version number. Support may ask for it.

### Cards that appear only when needed

These cards are normally hidden. They appear only in the situation described:

- **Unresolved stamp record**, with **Clear record**: a stamp the terminal could not confirm. Do not clear it yourself. [Contact support](/support/intercom-chat) with the **Ref** code it shows. Support checks the stamp first.
- **Stamp record check**, with **Check again**: the last check of that stamp failed. **Check again** leaves Settings and checks it now.
- **Pair again**: the terminal cannot open its stored sign-in. Restart it first. If the card is still there, [contact support](/support/intercom-chat).
- **Legacy duplicate advisory**, with **Clear advisory**: only on terminals updated from a very early version. Contact support before clearing it.

## A new or replaced terminal

Loyaltymaster connects each terminal to your shop before it reaches you. If a terminal shows **Pair with the console** and a 6-character code instead of the start screen, it is not connected to your shop. [Contact support](/support/intercom-chat) and read them the code. The terminal then shows **Paired to** your shop's name; tap **Continue**.

Keep the terminal plugged in and within reach of your Wi-Fi. It is meant to stay on all day.


## Key points

- Green dot means the terminal can take stamps. Any other word means stamps may not go through.
- Read the customer's name back before opening a card.
- + and − only prepare stamps. Nothing is sent until you tap the orange button.
- Never stamp again after a message about checking the card. Note it and tell your manager.
- Keep scanning gives every card shown 1 stamp. Close the scanner when the queue is done.

## Need a person?

A terminal that shows a pairing code, Signed out or a Call the owner message needs Loyaltymaster support. A forgotten admin PIN can only be reset by Loyaltymaster.