# Scanner APP - Rewards Card

Find your customer, add points for a purchase and redeem an available reward using the Scanner App.

Canonical: https://support.loyaltymaster.com/scanner-app/scan-and-make-transactions/scanner-app-reward

Review status: Application review pending; current permissions and product version unverified.

Use the Scanner App to add points for a customer's purchase or redeem an available reward on their Reward card. Your [Reward card settings](/cards-creation/reward) determine how customers earn points and which rewards they can claim.

![Illustration of the Scanner App scanning the QR code on a customer’s red Reward card.](/media/scanner-qr-scene-reward-20261026-f9b0e982181bab13989f81cc33788bb451cdbd11542367ef5983bccd7d5f51e5.webp)

## How to start

Open the [Scanner App](/scanner-app/login-in-the-scanner-app) and sign in with the username (email address) and password supplied by your manager. If you do not have these details, ask your manager before continuing.

## Use Kiosk Mode for automatic transactions

For visit or points-based earning, [Kiosk Mode](/scanner-app/kiosk-mode#section-which-cards-support-kiosk-mode) can credit points automatically when a card is scanned. Spending or product-based earning is not supported, and some templates still require confirmation. Use the steps below for individual purchases and reward redemptions.

## Find your customer

Once you are signed in, scan the customer's card or search for them. The screen and available actions can differ depending on your phone, the customer's card type and your card settings.

Choose how to find the customer:

- **Scan:** select **Scan** and point the camera at the QR code on the customer's loyalty card. The first time you scan, allow camera access if prompted. The Scanner App scans the code and shows the customer's details.

- **Search:** select **Search customers**, below the large **Scan** button at the bottom of the screen.

![Scanner App home screen with Search customers outlined below Scan.](/media/scanner-how-find-customer-20261026-8f4ae027fa477589c31b78952c4befab615ac3f8c634650e7a6f4510d51ebb8d.webp)

### Search by phone, name, surname or loyalty card serial number

1. Ask the customer for their mobile phone number and type part of it into **Enter customer or card details**. You do not need the full number. This is usually the quickest way to find them. You can also search by first name, surname, email address or Reward card serial number.
2. If more than one result appears, check the name, phone number and card details, then select the correct customer. Check that you have opened their Reward card before continuing. If needed, enter more of the phone number to narrow the results.

![Searching for Tanja shows the matching customer and Grind’s Reward Card.](/media/scanner-how-reward-search-20261026-eb0de073cac645881c0c68d1c531f0212e4e173f56c977b5f44a3583fa70b09a.webp)


## Add points for a purchase

These steps show a card that awards points based on **Spend**. If your card uses another earning method, follow the fields shown for that card. The purchase example is **45.95 USD**; enter your customer's actual eligible purchase amount in the currency shown.

1. Select **Add**, enter the purchase amount in **Fill in the purchase amount, USD**, then select **Add points**. Enter the purchase value, not a points total you calculated yourself. The Scanner App calculates points using your card's earning rule.

![Add selected with a purchase amount of 45.95 USD and the Add points button.](/media/scanner-how-purchase-20261025-e603bbeaf7cbffd87f23f79e26b9955906037a8e45dd928c2684d4d0fc1248d8.webp)

2. On the separate **Confirmation** screen, check the customer and purchase amount, then select **Add**. If a purchase amount is already filled in, check it rather than entering it again. A comment is normally optional; complete it if your card requires one.

![Confirmation for a 45.95 USD purchase, with Purchase amount, Comment (optional), Cancel and Add.](/media/scanner-how-confirm-20261025-b10797553bab425113f31db98ca4611fa580946dda7a59f7dd5237b4cd9cf96d.webp)

A purchase amount is required here when **Settings → Purchase amount when charging → Purchase amount is required in Scanner App** is enabled. A required comment is controlled separately by **Comment when accruing → Require a comment when crediting**.

3. When **Successful operation** appears, select **Done**. The message says the customer's card will be updated soon.

![Successful operation message with the customer-card update notice and Done.](/media/scanner-how-success-20261025-eff6b5d6660f416c8b63ec5fc392d28bae7d2ceffcd62445ae38d040a6541b36.webp)

## Redeem a reward

1. Find the customer's Reward card and select **Redeem**. Check **Bonus balance** and the available named rewards. Ask which reward the customer wants, then select that reward.

In this separate redemption example, the customer has **56 points** and can select **25 Stars: Drink customization (extra espresso shot, syrup, dairy substitute, etc.)** for **25 points**. Your reward names and points costs depend on your card settings.

![Redeem selected, showing a 56-point bonus balance and an available drink-customization reward costing 25 points.](/media/scanner-how-reward-redeem-20261026-187002705c011686dd49d02c4bba81f1faf0ab21fb18a957e989be3cd6e6dcc8.webp)

2. On the separate confirmation screen, check the customer and selected reward, then select **Redeem**. A comment is normally optional. Complete any purchase amount or other required field shown for your card.
3. Wait for confirmation that the redemption succeeded before handing over the reward. If the result is unclear, check the customer's card or ask for help before repeating the transaction.

Recording a loyalty transaction does not replace the sale or discount entry at your till.

## Need help?

If anything is unclear, [get help](/support/intercom-chat) or [contact our support team](https://loyaltymaster.com/contact-us/).