Welcome to our Frequently Asked Questions (FAQ) document.
Topic "Implementation and Support".
FAQs
1. How do I create a digital loyalty card?
Our easy-to-use loyalty card creator lets you create your custom-branded digital loyalty card.
If you don't have the time, we'll help you to design your digital loyalty card.
2. How do my customers install their loyalty cards?
Customers can install their loyalty cards by scanning the unique QR code they receive during the last step of creating their digital loyalty card. We also have a referral system that rewards customers who refer your loyalty card to their friends and family.
3. Do my customers have to download an app?
No, there is no app to download. The digital loyalty cards are stored directly inside Apple Pay or Google Wallet, pre-installed on all modern smartphones.
4. Do I need an internet connection to run your loyalty program?
Yes, you will need a Wi-Fi or internet connection to run the digital loyalty program.
5. Do I need to buy my own hardware?
No, you can use your current computer and smartphone to run your own digital loyalty program.
6. What sort of support do you provide?
We provide world-class support via in-app chat and email support. We strive to answer your support questions within 12 business hours.