Customer Referral Program

Introduction

The Loyaltymaster referral program is an excellent way to grow your business and increase customer loyalty. This section will guide you through setting up your referral program, enabling your customers to share their loyalty cards and rewards with others.

Benefits of a Referral Program

1. Customer Acquisition: Referral programs attract new customers, leveraging your existing customer base to reach potential clients.
2. Increased Customer Loyalty: By rewarding customers for referring others, you can increase their engagement and loyalty to your brand.
3. Cost-Effective: Referral programs can be a cost-effective customer acquisition method as it utilises your current customer base.

Step-by-step Guide

Referral Program Settings

1. Navigate to the Cards Module: Log into Loyaltymaster and locate the left-hand menu. From the list of modules, click the Cards icon to open the Cards module.

2. Create a Card: In this module, you can create a new card using pre-loaded templates or create one from scratch. For this guide, click the 'From Scratch' button to create a card from scratch.

3. Enter Information: Select the 'Information' tab. This is where you'll define the details of your card and the referral program.

4. Activate Referral Program: Under the 'Referral Program' heading, choose whether you want to activate the referral program by selecting the 'Active' or 'Inactive' radio button.

5. Define Bonus Issuance: Decide when a bonus will be issued to a customer by selecting an option under the 'Get bonus at the moment when' heading.

6. Set Stamps for Referrer: Set how many stamps a customer will earn upon sharing their card using the 'Stamps count for referrer' heading.

7. Set Stamps for New Customer: Lastly, set the number of stamps a new customer will earn upon registering through the referral program under the 'Stamps count for the new customer' heading.

Card Sharing on iOS (Referral Program)

1. Open Card in Apple Wallet: Access the Loyaltymaster card you've added to Apple Wallet.

2. Open Options: Tap the three-dot icon in the top-right corner to reveal a list of options.

3. Go to Pass Details: From the list, select 'Pass Details'.

4. Share Card: On the details page, find and tap the 'Share card' button.

5. Choose Platform: A QR code of the card and various social media platform icons will appear. Tap on the platform you wish to share the card through.

Card Sharing on Android (Referral Program)

1. Open Card on Device: Open the card you wish to share from your Android device's home screen.

2. View Details: Tap the 'Details' button to see more about the card.

3. Share Card: From this screen, tap the 'Share card' button.

4. Choose Platform: A QR code of the card will appear, along with social media platform icons. Tap on the one you wish to share the card through.

Troubleshooting

If you're experiencing any issues during this process, here are some potential solutions:

• Ensure you're logged into your Loyaltymaster account.
• Make sure your device has a stable internet connection.
• Ensure that the card you're trying to share has been properly created and saved.
• If you cannot share the card, check if the social media platform you're trying to use supports this kind of sharing.

Conclusion

Setting up a referral program with Loyaltymaster is a simple and powerful tool to enhance customer loyalty and extend your business reach. It not only brings in new customers but also boosts the loyalty of existing customers, making it a win-win situation for all. Happy sharing with Loyaltymaster!