Introduction
This training manual provides detailed instructions on how to use the Loyaltymaster Scanner App to manage Certificate Cards. The guide will walk you through the process step-by-step and also include a troubleshooting section to help you overcome any challenges you might encounter.
Part 1: Charging Certificate Cards Using the Loyaltymaster Scanner App
1.1 Steps to Charge Certificate Cards
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Open the Loyaltymaster Scanner App on your mobile device and tap on the 'Scan' button.
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If it's your first time using the app, you'll need to grant the app permission to access your device's camera.
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Aim your device's camera at the barcode on the Certificate card to scan it. Upon successful scan, the Certificate card's information will appear in the scanner app, with the number of bonus points displayed at the center.
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To redeem points from the Certificate card, enter the desired number in the 'Enter number of points' field and then tap on the 'Redeem Points' button.
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A confirmation popup will appear. To confirm the redemption of the points, tap on the 'Redeem' button.
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When you scan the card again, you will see that the redeemed number of points has been subtracted from the total points displayed at the center of the Certificate card.
Troubleshooting: If you encounter difficulties scanning the Certificate card, ensure the card is well lit and free from physical damage. Check to see that your camera lens is clean and unobstructed. If you continue to have issues, please reach out to the Loyaltymaster support team for further assistance.
Conclusion
This guide should provide you with the knowledge necessary to effectively manage Certificate Cards using the Loyaltymaster Scanner App. From redeeming points to understanding the points balance, the process should be quite straightforward. However, if you encounter any challenges, refer back to the troubleshooting guide or get in touch with the Loyaltymaster support team.