Setting up Push Notifications with Loyaltymaster

Introduction

This training manual provides a detailed guide on setting up and managing push notifications within the Loyaltymaster system. By the end of this guide, you'll understand how to configure automated push notifications, create customised messages, and target them towards specific loyalty cards.

Part 1: Accessing the Push Notification Screen

1. Log in to your Loyaltymaster account.
2. On the left-hand side menu, click on 'Push.' This will direct you to the 'Send Push' screen.

Part 2: Navigating to Push Automation

1. Locate the tabs at the top of the 'Send Push' screen.
2. Click on 'Push Automation.'

Part 3: Setting Up Automated Push Notifications

This section involves configuring three different types of automated push notifications: Feedback Requests, Next Visit Reminders, and Birthday Congratulations.

Feedback Requests

1. From the 'Push Automation' tab, select the relevant card template from the 'Card' dropdown menu.
2. Upon selection, additional tiles for setting up push notifications will appear.
3. Navigate to the 'Feedback' tile. Here, use the 'Message' field to type the message that you wish to be displayed on the push notification for feedback requests.
4. Determine the delay (in hours) for sending this message after a stamp/bonus is earned using the 'Request will be sent after setting count hours after earned stamps/bonuses' field.
5. Specify the relevant card(s) for this message in the 'Apply to Cards' field.
6. Once all necessary details are provided, click 'Save' to apply changes.

Next Visit Reminders

1. Navigate to the 'Next Visit Reminder' tile.
2. In the 'Message' field, type the message to be displayed on the push notification when sending a reminder for the user's next visit.
3. Specify the delay (in days) after earning a stamp/bonus when this reminder will be sent using the 'Reminder will be sent after setting count days after last earned' field.
4. Define the card(s) this reminder applies to in the 'Apply to cards' field.
5. Once all necessary details are provided, click 'Save' to apply changes.

Birthday Congratulations

1. Navigate to the 'Birthday Congratulations' section.
2. Use the 'Message' field to record the birthday message you want to send customers via push notification.
3. Define the number of days before a customer's birthday that this message will be sent using the 'Congratulation will be sent after setting count days before birthday' field.
4. Specify the card(s) to which this birthday message applies in the 'Apply to Cards' field.
5. Once all necessary details are provided, click 'Save' to apply changes.

Troubleshooting

If you're having trouble setting up your push notifications, double-check that all fields are correctly filled out and you're selecting the appropriate card(s) each time. If you continue to face issues, don't hesitate to contact Loyaltymaster's support team for assistance.

Conclusion

Setting up automated push notifications with Loyaltymaster is a simple yet effective way to engage your customers and encourage interaction with your loyalty program. This manual provides a comprehensive guide on setting up these notifications, enabling you to enhance your customer engagement. For further assistance, don't hesitate to contact the Loyaltymaster support team.