Scanner APP - Gift Cards

Use the Scanner App to redeem points from a Gift Card.

Find your customer

Make sure you are signed in to the Scanner App with your manager username (email address) and password. The screen and available actions can differ depending on your phone, the customer's card type and your card settings.

Choose how to find the customer:

• Scan: select Scan and point the camera at the QR code on the customer's loyalty card. The first time you scan, allow camera access if prompted. The Scanner App scans the code and shows the customer's details.
• Search: select Search customers, below the large Scan button at the bottom of the screen.

Search by phone, name, surname or loyalty card serial number

1. Ask the customer for their mobile phone number and type part of it into Enter customer or card details. You do not need the full number. This is usually the quickest way to find them. You can also search by first name, surname, email address or Gift Card serial number.
2. If more than one result appears, check the name, phone number and card details, then select the correct customer. Check that you have opened their Gift Card before continuing. If needed, enter more of the phone number to narrow the results.

Redeem Gift Card points

1. Check the available points on the customer’s Gift Card.

2. Use the Enter number of points field to enter the number of points you want to redeem. Once entered, click the Redeem Points button.

3. This displays the Confirmation popup. To confirm, click the Redeem button.

4. When you scan the card again, the redeemed number of points is subtracted from the points displayed at the center.

Need help?

If anything is unclear, get help or contact our support team.