Loyaltymaster Help Centre
What do you need to do?
I Run a Business
Set up your card, share it and use it at the counter.
- Create your first stamp cardFrom nothing to a card on your phone and a first stamp.
- Choose a card typeStamp, Reward, Membership, Discount, Cashback, Coupon, Multipass or Gift.
- Share your card link or QR codeCopy the link, or print the QR code for your counter.
- Activate your card and see what locksCheck these settings first: some can’t be changed after activation.
- Scan a card at the counterGive stamps with the Scanner App in your phone’s browser.
- Send a push messageA free message to customers who have your card.
A Shop Gave Me a Card
Add the card to your phone and keep it working. You don’t need an app.
- Add it to Apple WalletOn iPhone, open the shop’s link in Safari.
- Add it to Google WalletOn Android, open the shop’s link in Chrome.
- It won’t add to my wallet
- The link opens a file or does nothing
- I lost my card or deleted it
Questions about your stamps, rewards or the card itself? Ask the shop that gave you the card.
Fix a Problem
Find the likely cause and the fix. Each fix has a line for customers and a line for businesses.
- Card won’t add to Apple Wallet
- Google Wallet isn’t available
- Link opens a file or does nothing
- Stamps or balance not updating
- Customers don’t get push messages
- Lost or deleted card
- Can’t sign in
- Scanner won’t scan
From Sign-up to Your First Happy Customer
Pick the stage you’re at. Each one lists the guides in the order you need them.
- Set upStart a trial or subscription, sign in and get back into your account.
- Design a cardChoose a card type, build your card and check it before you activate it.
- Get customers to install itHelp customers add your card to Apple Wallet, Google Wallet or their home screen.
- Use at the counterScan a customer’s card, add stamps or points, and give your staff access.
- Manage and growMessage customers, understand who they are and bring them back.
- Account and billingYour plan, personal settings, integrations and webhooks.
- Fix a problemMessages that don’t arrive, a lost or deleted card, and how to reach our support team.
Building a specific card? StampMultipassCashbackGiftCouponMembershipDiscountReward
See the whole journeyBrowse Topics
Getting Started
Start a trial or subscription, sign in, and find your way around.
3 guidesReal-world Examples
Start with a business example, understand the choices, and plan your first card.
2 guidesCreate Your Cards
Build a loyalty programme with any of our eight card types.
11 guidesCards in Your Wallet
Add, use, and restore cards on iPhone and Android.
11 guidesCustomers & CRM
Understand your customers, import records, and build segments.
4 guidesScanner App
Scan cards, record visits, and manage transactions.
12 guidesYour Team
Give managers access and track their activity.
3 guidesPush Notifications
Send timely messages and set up useful automations.
16 guidesDashboard
Read your results and track programme activity.
1 guideCustomer Feedback
Collect feedback after a visit.
1 guideReferrals
Help your customers bring their friends.
1 guideLocations
Add business locations and location-based messages.
2 guidesAccount & Settings
Manage your profile, plan, integrations, and webhooks.
5 guidesGet Help
Find support when you need a hand.
2 guides