Scanner APP - Multipass / Subscription Cards

Use the Scanner App to redeem visits or points on a Multipass card.

Use Kiosk Mode for automatic transactions

To use one subscription visit or item automatically at each scan, use Kiosk Mode. Some templates still require confirmation. Use the steps below to choose visits or points manually.

Find your customer

Make sure you are signed in to the Scanner App with your manager username (email address) and password. The screen and available actions can differ depending on your phone, the customer's card type and your card settings.

Choose how to find the customer:

• Scan: select Scan and point the camera at the QR code on the customer's loyalty card. The first time you scan, allow camera access if prompted. The Scanner App scans the code and shows the customer's details.
• Search: select Search customers, below the large Scan button at the bottom of the screen.

Search by phone, name, surname or loyalty card serial number

1. Ask the customer for their mobile phone number and type part of it into Enter customer or card details. You do not need the full number. This is usually the quickest way to find them. You can also search by first name, surname, email address or Multipass card serial number.
2. If more than one result appears, check the name, phone number and card details, then select the correct customer. Check that you have opened their Multipass card before continuing. If needed, enter more of the phone number to narrow the results.

Redeem visits or points

1. The Multipass card has Redeem Visits and Redeem Points tabs. Choose the action the customer needs.

2. Use the +/- icons at the right and left side of the counter to set the number of visits you want to redeem. Once set, click the Redeem Visits button.

3. As the visits are redeemed, the Successful Transaction popup is displayed. To proceed, click the Done button.

4. Once the visits are redeemed and the card scanned again, the associated points are displayed in the Available points field.

5. To redeem the available points, click the Redeem Points tab.

6. Enter the number of points you want to redeem in the Enter the number of points field, then select Redeem points.

7. This displays the Confirmation popup. To confirm, click Redeem.

Need help?

If anything is unclear, get help or contact our support team.