Scanner APP - Stamp Cards

Use the Scanner App to add stamps for a customer's purchase and redeem rewards they have earned. Your Stamp card settings determine how stamps are earned and when a reward becomes available.

How to start

Open the Scanner App and sign in with the username (email address) and password supplied by your manager. If you do not have these details, ask your manager before continuing.

Use Kiosk Mode for automatic transactions

For visit or stamp-based earning, Kiosk Mode can credit a fixed number of stamps per scan. Spending or product-based earning is not supported, and some templates still require confirmation. Use the steps below to choose the stamp count or redeem a reward manually.

Find your customer

Once you are signed in, scan the customer's card or search for them. The screen and available actions can differ depending on your phone and card settings.

• Scan: select Scan and point the camera at the QR code on the customer's loyalty card. The first time you scan, allow camera access if prompted. The Scanner App scans the code and shows the customer's details.
• Search: select Search customers, below the large Scan button at the bottom of the screen.

Search by phone, name, surname or loyalty card serial number

1. Ask the customer for their mobile phone number and type part of it into Enter customer or card details. You do not need the full number. This is usually the quickest way to find them. You can also search by first name, surname, email address or Stamp card serial number.
2. Check the name, phone number and card details, then select the correct customer. If several results appear, enter more of the phone number to narrow them down. Make sure you have opened their Stamp card before continuing.

Add stamps

These steps show a card where you choose the number of stamps to add. If your card uses a different earning method, follow the fields shown for that card.

1. Check the customer's name and select Add. Use the + and − buttons to set the number of stamps for the eligible purchase, then select Add stamps. The example adds 2 stamps; choose the number due under your own offer.

2. On the separate Confirmation screen, check the customer and number of stamps, then select Add. A comment is normally optional. If your card requires a purchase amount, enter the actual amount in the currency shown; check any amount already filled in.

The purchase-amount requirement is controlled in Settings → Purchase amount when charging → Purchase amount is required in Scanner App. A required comment is controlled separately by Comment when accruing → Require a comment when crediting.

3. When Successful operation appears, select Done. The message says the customer's card will be updated soon.

Redeem a reward

A customer can redeem a reward once they have earned it under your card's rules. An unfinished row of stamps can remain on the card even when an earlier reward is available.

1. Open the customer's Stamp card and select Redeem. Use + and − to choose how many available rewards to redeem, then select Redeem rewards. The example below is set to 1 reward.

2. On the separate confirmation screen, check the customer and number of rewards, then select Redeem. A comment is normally optional. Complete any required fields shown for your card.
3. Wait for confirmation that the redemption succeeded before handing over the reward. If the result is unclear, check the customer's card or ask for help before repeating the transaction.

If Redeem rewards is unavailable

A grey Redeem rewards button cannot be selected. Check that the customer has an available reward and that the number selected does not exceed it. After adding the stamps needed for a reward, scan or find the card again if its availability has not updated.

Recording a loyalty transaction does not replace the sale or discount entry at your till.

Need help?

If anything is unclear, get help or contact our support team.