Get your loyalty card back
Lost your loyalty card or deleted it by mistake? Open the shop's link again, confirm your phone number, and the card comes back with its balance.
Not yet checked in the app. These steps come from a read-only review of the app screens.
On this page
Your loyalty card is back on your phone with the balance it had before.
Who can do this: Anyone who had the shop's card before, using the same phone number.
Before you start
- The shop's card link or QR code
- The phone you used when you first got the card, to receive the confirmation code
Steps
Step 1
Open the shop's card link again, or scan its QR code.
Don't have the link? Ask the shop that gave you the card to send it again.
Step 2
Make sure the page is open in Safari on iPhone, or Chrome on Android.
Step 3
Fill in the form with the same Phone number you used before.
In the app: 'Phone'
Your card is found by this number.
Step 4
When your card is recognised, tap Continue with card issue.
In the app: 'Continue with card issue'
Step 5
Enter the Confirmation code sent to your phone, and continue.
In the app: 'Confirmation code'
Step 6
On iPhone, tap Install in Apple Wallet, then tap Add in the preview.
In the app: 'Install in Apple Wallet' → 'Add'
Adding the same card again replaces the old one, so you won't end up with two.
Step 7
On Android, tap Install in Google Wallet.
In the app: 'Install in Google Wallet'
If your phone can't use Google Wallet, tap Install on the Home screen instead. That button only appears if the shop switched it on.
What you should see
The card is back on your phone with its existing balance.
If something goes wrong
The card just disappeared from Apple Wallet
Likely cause: Apple Wallet can hide a card in its list of expired passes.
Open Wallet, look in your expired passes and unhide the card. If it isn't there, follow the steps above.
The page says 'Incorrect confirmation code'
Likely cause: The code you typed doesn't match the one sent to your phone.
Check the code and enter it again.
No confirmation code arrives
Likely cause: Restoring a card relies on an SMS service that the shop sets up.
Contact the shop that gave you the card. Only they can check it.
The form doesn't recognise your card
Likely cause: Your card is linked to the phone number you used when you first got it.
Enter that number in Phone. If you've changed your number, contact the shop that gave you the card.
Your home-screen card is gone after clearing your browser's data
Likely cause: Clearing the browser's data also clears a card installed on the home screen.
Open the shop's link again and follow the steps above.
The card is gone from all your Apple devices
Likely cause: Removing a card from Apple Wallet on one device also removes it from your other Apple devices.
Follow the steps above to add it again.
Need a person?
Only the shop that gave you the card can send you its link again or check why a confirmation code doesn't arrive, so contact the shop if you're stuck. Customers can't use Loyaltymaster's in-app chat. If you run the business, you can contact Loyaltymaster support at any time.