Fix a problem
Messages that don’t arrive, a lost or deleted card, and how to reach our support team.
Fix a problem
Card won't add to Apple Wallet or Google Wallet, link opens a file, stamps not updating or no push messages? Find the likely cause and the fix for each.
Card won't add to Apple Wallet
If a shop's loyalty card won't go into Apple Wallet, the usual cause is the browser. Open the card link in Safari, tap Install in Apple Wallet and then Add.
Card link opens a file or does nothing
If a shop's card link opens a file or does nothing, it's usually open inside another app, such as Instagram or Facebook. Open it in Safari on iPhone or Chrome on Android instead.
Get your loyalty card back
Lost your loyalty card or deleted it by mistake? Open the shop's link again, confirm your phone number, and the card comes back with its balance.
Why aren't my customers receiving push messages
The most popular reasons for non-delivery
Push Notifications on Android
Learn about android.
How long does it take for push messages to be received by our customers
Learn more about push delivery time
How to Restore the Card
If you lose your device or delete the card by mistake – just restore
Get Help Through In-App Chat
How to get support anytime